Welcome to DreamLace. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By visiting our website and/or purchasing products from DreamLace, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, and any other policies posted on our website.

2. Products and Services

DreamLace offers lingerie, bras, undergarments, nightwear, and related products for sale.

We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information on the website is error-free, complete, or current.

3. Pricing and Payments

• All prices are displayed in the applicable currency.
• Prices may change without prior notice.
• Payment must be completed before order processing unless Cash on Delivery (COD) is available and selected.
• We reserve the right to refuse or cancel any order at our discretion.

4. Order Acceptance

After placing an order, you may receive an order confirmation. This confirmation does not guarantee acceptance of your order.

DreamLace reserves the right to:

• Refuse any order.
• Limit quantities purchased.
• Cancel orders due to pricing errors, stock shortages, suspected fraud, or other valid reasons.

5. Shipping and Delivery

We make reasonable efforts to deliver orders within estimated timeframes. However, delivery times may vary due to factors beyond our control.

DreamLace is not responsible for delays caused by:

• Courier services
• Weather conditions
• Government restrictions
• Incorrect shipping information provided by customers

6. Returns and Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Due to hygiene reasons, certain intimate apparel products may not be eligible for return or exchange unless defective or incorrectly supplied.

7. Customer Responsibilities

You agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your account credentials.
• Use the website only for lawful purposes.
• Not engage in fraudulent, abusive, or harmful activities.

8. Intellectual Property

All content on the DreamLace website, including logos, text, graphics, images, product descriptions, and designs, is the property of DreamLace and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, DreamLace shall not be liable for:

• Indirect, incidental, or consequential damages.
• Loss of profits or business opportunities.
• Delays, interruptions, or technical issues affecting website access.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

10. Product Availability

All products are subject to availability. We reserve the right to discontinue products or modify product specifications at any time without notice.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to Terms

DreamLace reserves the right to update or modify these Terms of Service at any time. Changes will become effective upon posting on the website.

13. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws applicable in the country or region where DreamLace operates.